Terms and Conditions

Premises

These Terms and Conditions of Sale regulate the purchase via electronic means (hereinafter, the “ Terms and Conditions ”) of the products (the “ Products ”) presented on www.boniviri.com (the “ Site ”), managed by BONIVIRI SOCIETÀ BENEFIT A RESPONSABILITÀ LIMITATA , with registered office in Via Etnea 29 – 95124, Catania, VAT no. 05761460871 (hereinafter “ Boniviri ” or the “ Company ”).

The Terms and Conditions form an integral and essential part of the purchase contract for any Product (hereinafter, the “ Contract ”).

These Terms and Conditions exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and right of withdrawal of purchase orders for Products on the Site between Boniviri users and the Company, as well as the navigation and use of the services on the Site.

These Terms and Conditions do not regulate the provision of services or the sale of products by parties other than Boniviri, who are present on the Site through hyperlinks, links or banners. Before purchasing products and services from parties other than Boniviri, we recommend that you carefully review the terms of sale, as Boniviri is not responsible for the provision of services by third parties and/or for the conclusion of contracts between Boniviri users and third parties. If you have any questions, please contact us directly by sending an email to info@boniviri.com .

The purchase of Products will be governed, in addition to these Recitals and the specific conditions of each individual order, exclusively by the provisions contained in the following paragraphs of these Terms and Conditions. Finally, it is specified that the provisions of the Terms and Conditions that refer to Consumers (as defined below) will apply exclusively to persons who fall within the relevant definition. Consumers will benefit, in particular, from all the protections provided for in the event of the conclusion of distance contracts pursuant to Title III, Section II, of Legislative Decree no. 206 of 6 September 2005 (" Consumer Code "), as well as all other mandatory protections provided for Consumers by the Consumer Code itself and by any other applicable law.

Boniviri is available for information, complaints, and disputes at the following contacts:

Boniviri is available to offer Customers (as defined below) any clarification or information regarding the content of the Terms and Conditions and the Contract (as defined in the following Section 1.2 ) and the related regulations, as well as in relation to any complaints or information on the Products.

1. Scope of application. Definitions

1.1 These Terms and Conditions apply to all Orders relating to the purchase of Products sent to Boniviri through the Site.

1.2 The following definitions apply in these Terms and Conditions:

“ Consumer ”: any natural person who places an Order for purposes other than any entrepreneurial, commercial, craft or professional activity he or she may carry out;

“ Professional ”: any natural or legal person who places an Order in the exercise of his/her entrepreneurial, commercial, artisanal or professional activity, or his/her intermediary;

“ Customer ”: as the case may be, a Consumer and/or a Professional;

“ Site ”: the website www.boniviri.com ;

“ Product ”: any product offered by Boniviri, whether for a fee or free of charge, to the Customer via the Site;

“ Contract ”: any agreement between Boniviri and a Customer regarding the purchase by the latter of one or more Products, concluded in accordance with the procedures set out in Section 3 ;

“ Working Day ”: any day of the week, except Saturday, Sunday and public holidays under Italian law;

“ Order ”: any proposal regarding the purchase of one or more Products, formulated by the Customer to Boniviri;

“ Applicable Legislation ”: Legislative Decree 196/2003 and subsequent amendments, the GDPR and any other legislation on the protection of personal data applicable to the Processing of Personal Data.

2. Download and consult the terms and conditions of the Contract

2.1 The Customer may save and keep a copy of these Terms and Conditions, as well as all the documents that comprise the Contract relating to the Products purchased on the Site, using the standard functions of their browser (e.g.: "File" > "Save as"). It is also possible to download these Terms and Conditions of Sale in PDF format and archive them by clicking HERE . To view the PDF file, you must use the free Adobe Reader program (www.adobe.it) or other equivalent programs compatible with the PDF format.

2.2 In addition, the Customer may archive the data of his/her Order, either by using the functions of his/her browser, as provided in the previous article 2.1 and saving the data summarized on the last web page preceding the submission of each Order, or by waiting for the Order Confirmation email that Boniviri will send, following the submission of the Order, to the email address indicated by the Customer . This confirmation email will contain the data of the Order placed by the Customer, in addition to these Terms and Conditions . This information can be easily printed or saved using the functions of one's email program.

2.3 The data for each Order will be saved by Boniviri on its systems. In order to preserve the confidentiality of such information, the Customer will be permitted access only after authentication in the reserved area of ​​the Site called "Login", by entering the specific access credentials assigned to them upon registration on the Site. Boniviri recommends that its Customers change these credentials immediately after their first access. In this reserved area, by entering their credentials, the Customer will be able to consult concluded Contracts, pending Orders and those recently placed, as well as update and save shipping and billing addresses, any bank details and/or data relating to subscription to the newsletter service and any other data and information provided . The Customer undertakes to treat their access credentials to the aforementioned reserved area of ​​the Site confidentially, not to make them available to third parties and to change them periodically in order to prevent any abuse by third parties.

3. Conclusion of the Contract

3.1 Contracts relating to the purchase of the Products will be stipulated in Italian or English .

3.2 The presentation of the Products on the Site constitutes an invitation to Site users to submit a purchase proposal to Boniviri. Such invitations to offer are not binding on Boniviri and, in particular, do not constitute offers to the public pursuant to Article 1336 of the Italian Civil Code. Boniviri reserves the sole discretion to accept any proposals made by Customers, including those based on the actual availability of the Products and the location to which they are to be delivered.

3.3 Conclusion of the contract via the Internet:

3.3.1 To proceed with the purchase of one or more Products via the Internet, it is not necessary for the Customer to register in advance on the Site , it being sufficient for the Customer to provide Boniviri, in compliance with the applicable provisions regarding the protection of personal data, all the data necessary to allow Boniviri itself to accept and execute the Orders placed, authorising it to process them in accordance with the Applicable Regulations.

3.3.2 Once the Customer has accessed the Site, he or she may select one or more Products to purchase, placing them in a virtual "cart", the contents of which he or she may always view or modify before placing the Order.

3.3.3 By clicking the "Proceed" button , the Customer will initiate the Order submission process. During the Order submission phase and until the Order is actually submitted, the Customer will have the option to review the data entered by clicking the "Back" button , thus identifying and correcting any incorrect information.

3.3.4 By clicking the " Proceed " button , at the end of the procedure initiated pursuant to the previous paragraph 3.3.3 , the Customer will forward the Order to Boniviri. Each Order forwarded in this manner shall be considered, for all purposes, a contractual proposal from the Customer. The forwarding of the Order by the Customer will be promptly followed by confirmation from Boniviri regarding receipt of the Order by sending an email to the email account provided by the Customer. By sending this email, Boniviri will also notify the Customer whether or not the Order can be accepted (the Order Confirmation).

3.3.5 Boniviri will have the right to accept or reject Orders received. In the event of non-acceptance, the Customer will not be entitled to any rights or claims against Boniviri. In any case, the Order will be deemed accepted—and consequently the Contract concluded—when the Customer receives an email confirming Boniviri's acceptance of the Order.

3.4 Before placing any Order, the Customer is invited to read these Terms and Conditions carefully.

4. Information and guarantees on products on sale

4.1 The Products offered by Boniviri on the Site are not necessarily in stock at the time of the Order, and Boniviri offers the Customer the opportunity to reserve the Products. That said, the actual availability of a Product is only indicative, depending, among other things, on the manufacturers' availability and the number and size of orders placed by Customers in the very short term. Orders may therefore be subject to quantity limitations, and the Products are offered within the limits of actual availability. In the event of one or more Products being out of stock, Boniviri will promptly communicate this, and reserves the right to propose to the Customer modifying or canceling the Order, refunding any amounts paid by the Customer in the days immediately following and in any case within a maximum of 14 days from the date of payment.

4.2 All information and specifications contained on the labels of the oil bottles offered by Boniviri (and, in general, on the Products) are provided by the individual manufacturing companies, which alone guarantee their accuracy and truthfulness . Boniviri continually selects companies capable of meeting the highest quality standards. However, while it carries out checks to ensure the accuracy of the information contained on the labels, it is not responsible for or guarantees that the information contained on the labels fully reflects the characteristics of the product. For any concerns, please contact us directly by email at info@boniviri.com and Boniviri will take care of contacting the manufacturer to request any additional guarantees or information requested and will report any irregularities to the competent authorities.

4.3 The essential characteristics of the Products offered by Boniviri are presented with specific product sheets, visible directly on the Site. The images of the Products for sale on the Site may not be perfectly representative of their characteristics, but may differ in color, size, accessory Products, or other features, including due to the characteristics of the Internet browser and/or monitor used. This information to support the purchase is therefore intended as general and purely indicative information.

5. Price and shipping costs

The prices of the Products published on the homepage and in the various sections of the Site include VAT, but do not include any taxes, duties and charges applicable in the country of destination of the Products (if this is other than Italy), which will be borne by the Customer.

Boniviri reserves the right to change the prices of the Products listed on the Site at any time. However, any changes to Product prices will not apply to Customers who have already placed an Order.

The price for purchasing the Products does not include shipping costs, which will be visible or communicated separately during the purchase phase.

6. Payment

6.1 Unless the Customer chooses to use the "Cash on Delivery" option, they will pay the full price of the products ordered upon placing the Order. It is understood that, in the event of non-acceptance of the Order by Boniviri, the latter will refund Customers any amounts paid by them within the days immediately following payment and in any case promptly.

As part of the Order process, Boniviri may offer, at its sole discretion, various payment methods, including, but not limited to, credit card payment (Visa, MasterCard, American Express), payment via the secure PayPal system, prepaid card payment (e.g., Postepay), bank transfer, and the Satispay mobile app for digital payments. The Customer must indicate the payment method they wish to use from those offered by Boniviri.

6.2 All financial information and data required for the transaction will be transmitted, via encrypted protocol, to American Express, Satispay, PayPal, or other banks that provide the relevant remote electronic payment services, without third parties having access to it. This information will never be used by Boniviri except for reasons related to the proper execution of the contract, such as to complete the procedures inherent to the Customer's purchase or to issue refunds to you in the event of any Product returns, following the exercise of your right of withdrawal, or when it is necessary to protect your rights or prevent and report fraud or other illegal activities to the police or other authorities.

6.3 Invoices will be issued exclusively in electronic format and only for each order from a Customer who has entered their tax code and explicitly requested it. The information provided by the Customer at the time of the Order will be used to issue the invoice. No changes to the invoice will be possible after it has been issued, except in the case of an error or omission attributable to Boniviri. When placing the Order, it is necessary to indicate whether the shipping address is different from the billing address and, if applicable, the name of a person authorized to receive the Products.

If the Customer chooses not to enter their tax code or VAT number, Boniviri will not issue an invoice or certify payment by issuing a receipt pursuant to Articles 22, paragraph 1 of Presidential Decree 633/72 and Article 2, letter oo) of Presidential Decree 696/96.

7. Delivery

7.1 Boniviri sells and delivers the Products offered on its Website exclusively to its Customers and any representatives of the same, and in full compliance with applicable laws and regulations. Without prejudice to the foregoing, Customers, at the time of purchase, declare—also on behalf of any representatives—that they are at least 18 (eighteen) years of age.

7.2 Boniviri uses patented packaging for deliveries, which, thanks to its special characteristics, guarantees the integrity of the Products transported. Boniviri delivers the Products to the address indicated by the Customer during the purchase process on the Site, via national and international couriers (for example, GLS, UPS, FedEx, Bartolini, SDA, and others), who assume full responsibility for delivery to the address indicated by the Customer from the moment the Products are collected by Boniviri. Boniviri therefore assumes no responsibility for any damage or behavior of the couriers, who—from the moment the Products are collected—are solely responsible for any damage that occurs during transport.

7.3 Deliveries are made only to the countries listed on the Site, in the "Shipping Countries" section of the Cart. The Customer is therefore advised to check delivery availability before placing the Order. Boniviri does not, under any circumstances, ship to Mail Boxes, companies that provide domiciliation services, and/or PO Boxes.

7.4 Regardless of actual Product availability, Boniviri reserves the right not to accept or fulfill Orders requiring delivery of the relevant Products outside of Italy, or to the municipalities of Livigno or Campione d'Italia. For deliveries, Boniviri will use carriers selected by Boniviri and trusted by it.

7.5 Boniviri will not be responsible for failed or delayed delivery in the event that: (a) despite having regularly and timely purchased the Products to cover the Order received, it has not been supplied within the terms and methods agreed with the supplier; (b) is unable to compensate for the unavailability of such Products, due to circumstances beyond its control and (c) has promptly communicated such unavailability of the Products to the Customer. In any case, where the Customer is a Consumer and the unavailability of the Products, due to one of the circumstances indicated in the previous letters (a) and (b), does not allow delivery of the Product within 30 (thirty) days from the placing of the Order by the Consumer, Boniviri will promptly refund the Consumer - and, in any case, within 14 (fourteen) days from the date of payment - any advance payments of the price.

7.6. Boniviri will not be responsible for failure or delay in delivery due to force majeure or unforeseeable circumstances, such as - by way of example - strikes, measures by public authorities, rationing or shortages of energy or raw materials, transport difficulties, fires, floods, inundations and damage to industrial machinery not dependent on Boniviri. Boniviri will provide Promptly notify the Customer of the occurrence and cessation of a cause of force majeure. If the cause of force majeure persists for a period exceeding 30 (thirty) days, either party will have the right to withdraw from the contract. In such a case of withdrawal, the Customer will not be entitled to any compensation or damages of any kind, without prejudice to the right to a refund of any amount already paid for the Product subject to the Order and for its shipment using ordinary methods, within 14 days of placing the Order.

8. Warranty and complaints management

8.1 All Products, other than food products, sold by Boniviri are covered by the manufacturer's warranty and, if purchased by Consumers, by Boniviri's 24-month warranty for defects of conformity pursuant to Articles 128 et seq. of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must retain the invoice or, if non-existent, the delivery or transport document or other suitable written documentation.

8.2 Without prejudice to the guarantee pursuant to articles 128 et seq. of Legislative Decree 206/2005, if the purchased Product is found to be "rancid" or has manufacturing defects, the Consumer may request a replacement within 14 days of receipt by telegram, or email to info@boniviri.com , or by telephone at +39 351 577 0816. In this case, the Consumer is required to return the defective or damaged product in its original packaging intact in all its parts, including the cap. In the event of replacement of the Product, the shipping costs for returning the defective product are borne by the Customer, while the costs for shipping the new Product are borne by Boniviri.

8.3 Boniviri will then proceed with the requested replacement within a reasonable timeframe from receiving the Consumer's request with an identical Product or, if stocks are out of stock and upon agreement with the Consumer, with one of equivalent value. Boniviri invites the Consumer to describe in as much detail as possible the nature of the defect or fault found and, if necessary, to send a copy of the Order documents, or to indicate the Order number, the Consumer's telephone number and Customer ID, and any other information useful for correctly identifying the complaint. In any case, Boniviri recommends verifying that the emails sent by it are not redirected or blocked by any spam filters, or are not delivered correctly due to other technical problems with the recipient Customer's email program or otherwise within the latter's control.

8.4 It is expressly understood that the previous Sections 8.1, 8.2 and 8.3 will not apply in the event of defects found in Products purchased by Professional Customers, for which Boniviri, without prejudice to the mandatory limits of the law, does not provide any conventional guarantee.

9. Customer Service

For any information, request, or assistance, Boniviri invites the Customer to contact the following contacts:

10. Right of withdrawal and cancellation of Orders

The following provisions regarding the right of withdrawal apply only to Orders placed by Consumers. This category of Customers also has the option to cancel the Order by promptly contacting Boniviri using the methods indicated in the previous Section 9. The request to cancel the Order cannot be accepted if the Products are being shipped, or if Boniviri has already begun performing the service. In this case, the Consumer, provided the relevant conditions are met, may still exercise the right of withdrawal provided for by the Consumer Code for the stipulation of distance contracts.

10.1 Information regarding the exercise of the right of withdrawal

Standard withdrawal instructions - pursuant to art. 49, paragraph 4 of Legislative Decree 206/2005 -

Right of withdrawal

The Consumer has the right to withdraw from the contract, without stating the reasons, within 14 days.

The withdrawal period expires after 14 days:

  • in the case of a sales contract: from the day on which the Consumer or a third party other than the carrier designated by the Consumer acquires physical possession of the goods;

  • in the case of a contract relating to multiple goods ordered by the Consumer in a single order and delivered separately: from the day on which the Consumer or a third party, other than the carrier designated by the Consumer, acquires physical possession of the last good;

  • in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces: from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece;

  • in the case of a contract for the periodic delivery of goods during a specific period of time: from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the first good.

To exercise the right of withdrawal, the Consumer must inform Boniviri of his or her decision to withdraw from the contract via an explicit declaration (e.g., a letter sent by post, fax, or email). To this end, the Consumer may use the standard withdrawal form referred to in Section 10.3 below , but it is not mandatory.

10.2. Effects of withdrawal

If the Consumer withdraws from the contract, all payments made to Boniviri will be refunded, including delivery costs (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by Boniviri), without undue delay and in any case no later than 14 days from the day on which Boniviri was informed of the Consumer's decision to withdraw from the contract. These refunds will be made by bank transfer or using the same payment method used by the Consumer for the initial transaction, unless otherwise agreed with the Consumer; in any case, the Consumer will not incur any costs as a result of such refund.

The refund may be suspended until the goods are received or until the consumer has demonstrated that they have returned the goods, whichever is earlier. The Customer is requested to return the goods or deliver them to BONIVIRI SOCIETÀ BENEFIT A RESPONSABILITÀ LIMITATA, Via Etnea 29 – 95124, Catania , without undue delay and in any case within 15 days of receiving the return authorization email from Customer Service indicating the Return Authorization Code (CAR).

The Consumer is requested to attach the CAR to the shipped packages in a clearly visible position.

The costs of returning the Products in relation to which the right of withdrawal has been exercised will be borne by the Customer.

The Consumer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The Consumer's right of withdrawal pursuant to this article is subject to the exclusions set forth in Legislative Decree 206/2005. In particular, this right cannot be exercised with reference to the supplies of:

  • goods made to measure or clearly personalized;

  • goods that are liable to deteriorate or expire rapidly;

  • sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery;

10.3. Standard withdrawal form - pursuant to art. 49, paragraph 1, letter h), Consumer Code - [link to download document]

10.4. Instructions for exercising the right of withdrawal provided for the Consumer

10.4.1 In the communication, the Consumer will indicate the Product or Products for which he or she intends to exercise the right of withdrawal, the order number and date of the order, the invoice number, and his or her bank details (IBAN code). Once the communication has been made, the Consumer will be asked to wait for the Return Authorization Code (CAR) from our Customer Service which authorizes the return. The Consumer must then return the goods subject to withdrawal within fifteen (15) days of receiving the communication from Boniviri of the Return Authorization Code. The Products must be returned intact in the manner and within the agreed timeframe.

10.4.2 The only costs that the Consumer will have to bear are the direct costs of returning the purchased Products.

10.4.3 The Right of Withdrawal, in addition to compliance with the terms and conditions described in the previous points 10.4.1, 10.4.2 , is considered to be correctly exercised if the following Conditions of the right of withdrawal are fully respected:

  • the Products purchased must be substantially intact and sealed;

  • The Products must be returned in their original packaging (in the case of multiple bottles in the same package, all bottles must be returned);

  • Returned products from the same order must be sent to Boniviri in a single shipment. Boniviri reserves the right to refuse bottles or products from the same order returned and shipped at different times;

  • The costs and procedures for returning the goods will be borne by the Customer, who will be responsible for any loss or damage to the Products. Products arriving at the warehouse will be examined for any damage or tampering (the substantial integrity of the returned goods is essential for the correct exercise of the right of withdrawal);

  • We recommend that you take maximum care when preparing the package, using the original packaging;

  • The Products must not have been used or damaged.

It is expressly reiterated that the Right of Withdrawal is reserved only for natural persons, previously defined as "Consumers" in paragraph 1.2 ; therefore, any purchases made by resellers or by individuals who, for any reason, purchase in the exercise of their entrepreneurial, commercial, artisanal, or professional activity, or their intermediaries, are excluded.

The withdrawal notice must be correctly completed and sent to Boniviri within fourteen (14) working days of receipt of the Products pursuant to Section 10.1 .

The Products for which the right of withdrawal has been exercised must be returned within 15 days of receiving the return authorization email indicating the return authorization code (CAR), properly packaged in their original packaging, in perfect condition (not ruined, damaged or soiled) and equipped with all accessories, instructions for use and documentation, the transport document (present in the original packaging), so as to allow Boniviri to identify the Consumer (Order number, name, surname and address).

In the event of prize-based operations (so-called promotions), in which the purchase of a Product is combined with another Product that is sold at a negligible price or even free of charge, the right of withdrawal will be legitimately exercised with the return of both Products subject to the Order given the constraint of the accessory nature of the promoted product with respect to the first.

If the return of the Boniviri Product does not take place in compliance with all the provisions of this section 10.4 , the withdrawal will not be effective.

10.4.4 If the Right of Withdrawal is exercised according to the methods and terms indicated in this paragraph 10.4 , Boniviri will refund any sums already collected for Products purchased directly from the Site as quickly as possible and, in any case, within fourteen (14) days from the date on which Boniviri became aware of the exercise of the right of withdrawal by the Consumer, without prejudice to Boniviri's right to suspend said refund pursuant to paragraph 10.2 until receipt of the goods or until the Consumer has demonstrated that he has returned the goods, if earlier. The refund procedure will be activated once correct compliance with the terms and conditions indicated above has been verified, as indicated in the following paragraph 11 .

10.4.5 If the terms and conditions for exercising the right of withdrawal have not been complied with, the Consumer will not be entitled to a refund of the sums already paid to Boniviri or to the issuance of any requested credit. It will, however, be possible to obtain the Products back, at the Consumer's expense, in the condition in which they were returned to Boniviri. Otherwise, Boniviri may retain the Products, in addition to the sums already paid for their purchase.

11. Refund times and methods

11.1 Once the Products have been returned, Boniviri will carry out the necessary checks to ensure their conformity with the conditions and terms indicated in paragraph 10.4.3 . If the checks are concluded positively, Boniviri will send the Customer, via email, confirmation of acceptance of the returned Products.

11.2 Regardless of the payment method used, the refund will be activated by Boniviri as quickly as possible and in any case within fourteen (14) days from the date on which Boniviri became aware of the exercise of your right of withdrawal, after verifying the correct execution of the right of withdrawal itself and acceptance of the returned Products. Boniviri reserves the right to suspend the refund pursuant to paragraph 10.2 until receipt of the goods or until the consumer has demonstrated that he has returned the goods.

11.3 In the event that there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of the exercise of the right of withdrawal, will be carried out by Boniviri, in any case, towards the person who made the payment.

12. Gift Vouchers and Purchase Coupons

12.1 We offer Gift Certificates and Purchase Vouchers (as defined below). Gift Certificates can be purchased on the Site. Purchase Vouchers cannot be purchased on the Site but are offered by Boniviri as part of promotional campaigns for limited periods.

12.2 Please note that Gift Vouchers and Purchase Vouchers are subject to partially different conditions. Furthermore, Gift Vouchers and Purchase Vouchers are only used in reference to certain types of Products, also in accordance with what will be indicated on the Site.

13. Conditions for redeeming gift vouchers

13.1 Gift vouchers (the “Gift Vouchers”) are prepaid purchase vouchers issued by Boniviri that can be purchased by Customers and can be used exclusively for the purchase of Products on the Site.

13.2. The Gift Voucher cannot be used to purchase additional Gift Vouchers. Gift Vouchers can be purchased by credit card or through the secure PayPal system.

13.3. The Gift Card may be used by the bearer only before placing the Order, without prejudice to the Customer's right to use the Gift Card for subsequent purchases. The Gift Card is not redeemable for cash, and interest does not accrue on the credit represented by the Gift Card itself. Within each individual Order process, the credits represented by each Gift Card are cumulative. Within each individual Order process, the credits represented by Gift Cards are also cumulative with the credits represented by a Purchase Voucher.

13.4. Cancellation of an Order for the purchase of a Gift Voucher can be made through Customer Service, provided that the Gift Voucher has not yet been used, in accordance with the procedures set forth for exercising the right of withdrawal in the previous Section 10. A Gift Voucher shall be considered used if it has been used in an Order or credited to a Customer's account, as reported in the reserved area of ​​the Site.

13.5. If the credit represented by a Gift Voucher is less than the price of the Order, the difference can be paid by the Customer using other permitted payment methods.

13.6. To credit Gift Vouchers to your Customer account or to view any existing credit, the Customer can visit the reserved "My Account" section on the Site.

13.7. Boniviri will not be responsible in any way for the loss, theft, or illegibility of paper Gift Cards. Furthermore, Boniviri will not be responsible for any errors in the Customer's communication of the Gift Card recipient's email address.

13.8. The Gift Card is transferable. However, reproduction, publication, and/or manipulation of the Gift Card is not permitted. In the event of fraud, misappropriation, or suspected illegal activity related to the purchase or redemption of a Gift Card, Boniviri reserves the right to report the incident to the competent law enforcement authorities and to take any appropriate action to protect its rights and interests, including suspending or closing the Customer account or refusing generally accepted payment methods.

14. Conditions for redeeming vouchers

14.1. The vouchers available on the Site (the "Vouchers") are valid until the indicated expiration date and can only be used once per Order. The Voucher can only be used before confirming the Order (before clicking "Confirm Order" at the end of the order process). After this point, no discounts can be applied. Please note that Vouchers can only be used for the purchase of certain specific Boniviri Products, as better indicated on the Site.

14.2. The Purchase Voucher is not redeemable for cash, and interest does not accrue on the credit represented by the Purchase Voucher itself. The credit represented by a Purchase Voucher is not transferable to third parties. The credits represented by each individual Purchase Voucher cannot be combined.

14.3 The value of Boniviri Products purchased with the Voucher must at least equal the value of the Voucher itself. In the event of purchases for a total value lower than the Voucher's value, it will not be possible to refund or credit the Customer for any remaining balance.

14.4 If the credit represented by a Purchase Voucher is less than the total price to be paid for an Order, the difference may be paid using other permitted payment methods.

14.5 The Purchase Voucher will be refunded with another Purchase Voucher of equal value if the Products are returned in whole or in part.

15. Intellectual and industrial property rights

15.1 Boniviri informs that the Site, as well as all the trademarks and distinctive signs used by Boniviri in relation to the sale of the Products, is protected by applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, of the contents of the site, the trademarks and distinctive signs used by Boniviri (such as, by way of example, the works, images, photographs, drawings, dialogues, presentations, music, sounds, videos, graphics, colors, functionality and design of the site) is prohibited.

15.2 Boniviri assumes no responsibility for the trademarks and other distinctive signs that appear on the products it sells on the Site, with respect to which the Customer does not acquire any rights following the conclusion of the Contract.

16. Protection of personal data

The processing of Customers' personal data by Boniviri will be carried out in compliance with the fundamental rights and freedoms, as well as the dignity of the interested parties, with particular reference to confidentiality, personal identity and the right to protection of personal data, in compliance with the provisions of the Applicable Regulations and the contents of the Information made available to Customers at the time of registration on the Site and before placing the Order .

For any further information on our Privacy Policy, you can send requests via email to info@boniviri.com or to the address of Boniviri's registered office, in Via Etnea 29 – 95124, Catania .

17. Modification of the Terms and Conditions

Upon any changes to these Terms and Conditions, Boniviri will promptly publish the modified Terms and Conditions on the Site.

The amended Terms and Conditions will become an integral part of the new Contracts, starting from the first Order placed by Customers, following their publication on the Site. In the case of Orders already placed prior to such communication, the previous version of the Terms and Conditions will apply.

18. Replacement clause

If any current or future provision of the Terms and Conditions and/or the Contract is or becomes wholly or partially invalid and/or unenforceable, or if there is a gap in the provisions of the Terms and Conditions and/or the Contract, the remaining provisions of the Terms and Conditions and the Contract will remain valid and enforceable. It is understood that Boniviri and the Client will undertake to negotiate in good faith to fill the gap or replace the invalid and/or unenforceable clause with the aim of achieving the same results as the invalid or unenforceable clause and safeguarding the economic substance of the contract.

19. Applicable law and dispute resolution

19.1 The Terms and Conditions are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005, the Consumer Code, with specific reference to the legislation regarding distance contracts stipulated with Consumers, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

19.2 The sale of Products and/or provision of services takes place within the Italian territory and is subject to the laws in force in the Italian Republic. The Court of Catania shall have exclusive jurisdiction over any dispute relating to Product purchase contracts, without prejudice to the application of the mandatory provisions for the protection of the Consumer pursuant to Legislative Decree no. 206/2005.